Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking

Step into a world where organisational prowess meets impeccable communication. In today's dynamic business landscape, mastering the art of representing a company with finesse is not just a skill; it's an indispensable asset. Delve into the nuances of business telephone etiquette and the craft of conveying messages with clarity and confidence. With a deep dive into the essence of representing both your boss and the organisation, you'll uncover the secrets to enhancing customer interactions, leaving an indelible mark of professionalism and efficiency.

Key Features

This Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking Course Includes:

• CPD Certified
• Free Certificate from Reed
• CIQ Approved Office Skills: Admin, Secretarial & PA (Executive PA) Course
• Developed by Specialist
• Lifetime Access

• Section 1: Foundational Skills 1:06:33

  • 1: 1.1 Introduction to Personal Assistant 10:33
  • 2: 1.2 Telephone Etiquette for Business 11:04
  • 3: 1.3 Effective Business Writing 28:35
  • 4: 1.4 Enhancing Communication Skills 16:21

• Section 2: Representing the Company 32:55

  • 5: 2.1 Advocating for Your Boss and Company 23:01
  • 6: 2.2 Excellence in Customer Service 09:54

• Section 3: Organizational Skills 1:13:39

  • 7: 3.1 Organizational Skills 17:05
  • 8: 3.2 Successful Planning and Scheduling 33:19
  • 9: 3.3 Mastering Time Management 23:15

• Section 4: Record Keeping & Documentation 35:09

  • 10: 4.1 Maintaining Records and Filing Systems 17:30
  • 11: 4.2 Invoicing and Petty Cash Procedures 17:39

• Section 5: Meeting and Event Management 1:27:40

  • 12: 5.1 Coordination of Meetings and Conferences 17:24
  • 13: 5.2 Arranging Travel Logistics 14:19
  • 14: 5.3 Introduction to Minute Writing 09:55
  • 15: 5.4 Preparing for Minute-Taking 12:56
  • 16: 5.5 Understanding the Meeting Structure 08:53
  • 17: 5.6 Documenting Meetings, Decisions, and Actions 08:45
  • 18: 5.7 Techniques for Minute Taking 07:52
  • 19: 5.8 Building Confidence in Meeting Facilitation 07:36

• Section 6: Specialized Roles & Services 17:15

  • 20: 6.1 Handling Mail Services and Shipping 17:15

Beyond the surface of administrative tasks lies a realm where organisational mastery reigns supreme. Navigate the intricate pathways of effective planning and scheduling, ensuring every moment is optimised. From the meticulous art of record-keeping to orchestrating seamless meetings and conferences, you'll be the driving force behind the scenes. Embrace the power of minute-taking, transforming complex discussions into actionable insights. Elevate your role further by mastering travel arrangements and mail services, becoming the linchpin that binds the corporate world together.

Course Curriculum

Module 1: Foundational Skills

1.1 Introduction to Personal Assistant

1.2 Telephone Etiquette for Business

1.3 Effective Business Writing

1.4 Enhancing Communication Skills

Module 2: Representing the Company

2.1 Advocating for Your Boss and Company

2.2 Excellence in Customer Service

Module 3: Organizational Skills

3.1 Organizational Skills

3.2 Successful Planning and Scheduling

3.3 Mastering Time Management

Module 4: Record Keeping & Documentation

4.1 Maintaining Records and Filing Systems

4.2 Invoicing and Petty Cash Procedures

Module 5: Meeting and Event Management

5.1 Coordination of Meetings and Conferences

5.2 Arranging Travel Logistics

5.3 Introduction to Minute Writing

5.4 Preparing for Minute-Taking

5.5 Understanding the Meeting Structure

5.6 Documenting Meetings, Decisions, and Actions

5.7 Techniques for Minute Taking

5.8 Building Confidence in Meeting Facilitation

Module 6: Specialized Roles & Services

6.1 Handling Mail Services and Shipping

Learning Outcomes:

• Understand roles of a PA and key communication techniques.
• Develop proficiency in business writing and telephone etiquette.
• Master organisational techniques for effective planning and scheduling.
• Implement record-keeping systems, including filing and invoicing.
• Coordinate meetings, conferences, and travel arrangements efficiently.
• Acquire expertise in minute taking and building confidence in related tasks.

Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking Course

• Individuals aspiring to administrative and secretarial roles.
• Employees seeking to enhance their office management capabilities.
• Professionals looking to upgrade their organisational skills.
• Individuals preparing for roles as executive PAs.
• Staff wanting to refine their communication and representation techniques.

Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking Course

• Personal Assistant
• Executive Secretary
• Administrative Coordinator
• Office Manager
• Event Coordinator
• Travel Coordinator

Currently there are no Q&As for this course. Be the first to ask a question.

Digital certificate

Digital certificate - Included

Reed Courses Certificate of Completion

Digital certificate - Included